Frequently Asked Questions
DELIVERY/PICK UP
Q: What type of delivery address can i use?
All deliveries are sent via AusPost and can easily be delivered to standard residential address, PO Boxes or Parcel Lockers.
Q: How do I track the progress of my delivery?
You can monitor your order online and in real time, there are two ways you can access your trakcing information about your order.
First is a system generated email from our ecommerce system that you will recive by close of business on the day your order has been dispatched.
Alternatively you can log into your Mustard Bikes account go to My Orders page and rective your tracking information there.
***Please note some smaller items such as accessories sent standard free shipping are not provided with tracking.***
Q: How long should it take to recive my order?
All orders are shipped via Auspost from Kingston Tasmina 7050.
Smaller Packages such as accessories are sent normal Mail service and generaly take 12-14 days and are untracked.
Standard Parcel Service takes 5-7 Days where Express Post generally arrive 1-2 days after dispatch.
International postage will depend on your location, as well as the customs procedure your parcel encounters upon arrival. Delivery can take anywhere from 6 days to 4 weeks. For international deliveries check with your local postal service for more detailed tracking information.
Please note that due to Australia Post regulations we are not able to treat any parcel as lost until five business days after their estimated delivery date.
Q: How much is delivery?
Our items are shipped free of charge within Australia or at a flat rate of $30 for international items.
Q: Does someone need to be home to receive my order?
No, however if no-one is home and Australia Post does not believe it is safe to leave your parcel they will leave you a card in your mail box with all the information required to pick up your parcel/s.
Q: Do you ship international?
100% Yes! We ship worlwide, however please be aware that you may be responsible for import duties and taxes in your country. This is your responsibility.
Q: What happens if my address is wrong?
Ensuring your details are correct is your responsibility. If you get your details wrong or have made a mistake, please contact us immediately. We are able to make changes to order details only until the point of dispatch. However, please note that we process orders swiftly, and once an item has left our hands and is with the delivery service we are no longer able to change details. In this case we recommend waiting for your dispatch email and then contacting Australia Post to request a redirection.
For domestic orders within Australia, Australia Post offers a convenient solution via their mobile app. You can download the Australia Post app here: Australia Post App. This app allows you to manage your delivery, including requesting a mail redirect.
If your order is returned to us because of incorrect postage details, we can either re-send your item to the correct address at your cost, or alternatively refund the purchase as a return (minus postage costs and a re-stocking fee).
PAYMENT AND PURCHASING
Q: What payment methods do you accept?
Mustard Bikes accepts payments made by most credit cards using our payment gateway with Eway. We also accept payments via PayPal, direct deposit if within Australia, as well as Afterpay.
Q: If I purchase a Mustard Bikes product, will I be supplied with a Tax Invoice?
A tax invoice will get emailed to you upon your purchase.
Q: Is It Safe To Make Credit Card Payments Online?
The Mustard Bikes website uses SSL Encryption.
All payments made on the Mustard Bikes website are processed by via an Eway Payment Gateway which is highly reliable and secure.
WHOLESALE
Q: Does Mustard Bikes provide wholesale discounts?
Yes. Mustard Bikes provides wholesale discounts for genuine wholesale customers. We are always looking for new distribution platforms so if you would like to stock our products then contact us at sales@mustardbikes.com.au for more details.
Q: I own a motorcycle dealership/workshop. Can I sell Mustard Bikes products?
Most definately, we supply many dealerships across Australia with our fender eliminators at wholesale prices. We are also able to offer our regular dealerships with a wholesale monthly account.
If you would like to stock our products, please contact us at sales@mustardbikes.com along with your ABN and postal details for more details.
Q: Does Mustard Bikes have international distributors?
Currently we do not have any international distributors. While we provide many international customers directly, we are always open to discussing the potential for new markets and distribution. Feel free to get in touch with us at sales@mustardbikes.com to start a discussion.
WARRANTY
Q: Do your products come with a warranty?
Yes. All goods come with a standard 12 month manufacturing defect warranty.
Q: When does the warranty become valid?
Warranty is effective from the date of receipt of the product.
Where accurate tracking information is unavailable it is assumed delivery occurs five business days after dispatch.
Q: What does the warranty cover?
Mustard Bikes 12 month warranty covers product defects in material and workmanship.
Warranty will not cover fault or damage caused by a customer's use or misuse of the product, change of mind or incorrect installation.
Q. How do I have my product fixed under warranty?
All warranty work is return-to-base. The customer is responsible for shipment of the item back to our warehouse.
TERMS AND CONDITIONS
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This website is operated by Mustard Bikes - ABN: 56 320 730 042
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By browsing this Website, or placing an Order, You agree to these Terms and Conditions as set out below, which constitutes a legally binding Agreement between Us and You for the supply of Products.
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All prices listed on the website are listed in Australian Dollars unless otherwise stated
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All prices listed on the website include GST unless otherwise specified. All prices listed on the website exclude delivery costs which is shown separately in the checkout or may be calculated from the product page, unless otherwise specified.
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Features and specifications of products described or depicted on the website are subject to change without notice
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An order is placed by following the instructions in the checkout and is confirmed once payment is received
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It is the customer’s responsibility to verify the accuracy of the shipping address before placing an order. Mustard Bikes is not responsible for errors in the provided delivery or billing details.
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Mustard Bikes reserves the right to cancel an order at their sole discretion
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In the event an order is canceled the funds will be returned via the original payment method
Still Have a Question?
Our team is here to help — reach out before you order and we'll make sure you get the right fit.
Contact UsTerms & Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Mustard Bikes Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Mustard Bikes Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 55412394416 . The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Privacy Policy
Last updated: May 2026
This Privacy & Security Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
This policy applies to: www.mustardbikes.com.au and any related domains or websites that redirect to our primary website by using our website, you agree to the practices outlined in this policy.
Information We Collect
When you use our website, we may collect personal information that helps us provide our products and services.
Information You Provide
When placing an order, contacting us, subscribing to updates, or interacting with our website, we may collect information including:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Payment and billing information
- Messages or enquiries submitted through our contact forms
Automatically Collected Information
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time spent on pages
- Referring websites or search engines
- Website interaction and browsing behaviour
This information helps us improve website performance, user experience, and security.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and personalise your browsing experience.
Cookies may be used to:
- Keep items in your shopping cart
- Remember preferences and settings
- Improve website performance
- Measure marketing effectiveness
- Help prevent fraudulent activity
Third-party services such as Google Analytics, Meta (Facebook), and advertising platforms may also use cookies or tracking technologies.
Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
To learn more about cookies, visit: http://www.allaboutcookies.org
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Communicate regarding orders or enquiries
- Provide customer support
- Improve website functionality and performance
- Detect and prevent fraudulent or suspicious activity
- Send marketing communications where permitted
- Request product or service feedback
- Comply with legal obligations
We only collect information reasonably necessary for operating our business and providing our services.
Marketing Communications
If you subscribe to our mailing list or choose to receive updates, we may occasionally send:
- Product announcements
- Promotions and special offers
- Company updates
- Feedback requests
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Sharing Your Information
We may share your information with trusted third-party providers who help operate our business and website.
These may include:
- Payment gateways and banks
- Shipping and freight providers
- Website hosting and ecommerce providers
- Analytics providers
- Marketing and advertising platforms
- Fraud prevention and security services
Our website is powered by Maropost Commerce Cloud (formerly Neto), which provides ecommerce infrastructure and security services.
We only share information necessary for these services to operate and do not sell your personal information to third parties.
We may also disclose information where required by law or where necessary to protect our rights, customers, or business operations.
Payment Security
We take payment security seriously.
All checkout and payment areas of our website are protected using SSL (Secure Socket Layer) encryption technology to help secure data transmitted between your browser and our servers.
Our ecommerce platform and payment providers maintain PCI DSS compliant environments for handling payment information.
Mustard Bikes does not store full credit card details on our own servers. Payment information is securely processed through trusted payment gateways and financial institutions.
Website Security
We take reasonable technical and organisational measures to help protect your personal information from:
- Unauthorised access
- Misuse
- Loss
- Disclosure
- Alteration
- Destruction
Security measures may include:
- SSL encryption
- Secure hosting infrastructure
- Firewall and server protections
- Access controls
- Fraud monitoring systems
- Platform-level security provided through Maropost Commerce Cloud
While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain order and customer information for as long as reasonably necessary to:
- Provide customer support
- Maintain business and tax records
- Process returns or warranty claims
- Meet legal and regulatory obligations
- Prevent fraud and misuse
You may request access to or deletion of your personal information by contacting us.
Your Privacy Rights
Depending on your location and applicable laws, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw marketing consent
- Lodge a privacy complaint
To exercise these rights, please contact us using the details provided in this policy.
Australian Privacy Compliance
Mustard Bikes is committed to handling personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
International Data Transfers
Some third-party services used by our website may store or process data outside Australia, including in countries such as the United States.
By using our website, you acknowledge that your information may be transferred to and processed in countries outside Australia where privacy laws may differ.
Third-Party Services & Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy or security practices of external websites and encourage users to review their policies separately.
Changes To This Policy
We may update this Privacy & Security Policy from time to time to reflect changes in:
- Legal requirements
- Website functionality
- Security practices
- Business operations
Any updates will be published on this page.
Contact Us
If you have any questions about this Privacy & Security Policy, your personal information, or website security, please contact us:
Mustard Bikes
Email: sales@mustardbikes.com.au
Website: https://www.mustardbikes.com.au
Mail: 19 Abelia Drive, Longley TAS 7150, Australia
We value your trust and are committed to protecting your privacy and personal information.