Shipping Information

  • All orders are dispatched daily at 2:30 PM using AusPost. 
  • Auspost are reliable, easily trackable and will deliver to any address (unlike some other postal services).
  • Located in Hobart, Tasmania Australia we operate Monday to Friday 8:30am to 4:30am and are closed on weekends and public holidays.
  • Estimated delivery times do not include customs clearance or instances where a shipment is held for payment of duties/taxes

Tracking Your Order

Australian Shipping Info

For our Austrlian Customers we offer FREE Standard Shipping with AusPost or you can alternatly chose the Express Post option for an extra $6.00 per item.
 

Delivery Times

  • Express Post estimated delivey is 2 - 3 days.
  • Standard Parcel Post estimated delivey is 5 - 7 days.
  • Smaller accessories are shipped via normal mail and will take an estimated time of 14 - 16 days

New Zealand Shipping

For our New Zealand customer we have two shipping options avalible Standard and Express.

  • Standard New Zealand Shipping via Australia Post - AUD $17.00 plus $5.00 each additional item.
  • Express New Zealand Shipping via Australia Post - AUD $29.00 plus $10.00 each additional item.

Delivery Times

  • Express Post New Zealand Estimated delivey  5 - 7 days.
  • Standard Parcel Post New Zealnd estimated delivey is 7-10 days.

International Shipping

International Postage is available at a flat rate of $30.00 plus $10.00 for each additional item.
International purchases are sent with Australia Post International Air mail. This service provides tracking for most countries. In some cases tracking may not be available until the item reaches the destination country, or for some destinations may not be provided at all. All items sent international are marked at the purchase price (excluding postage cost).
It is an offence to incorrectly state the purchase price. Customers are responsible for any import duties and taxes that may be applicable to importing this item into their country. Mustard Bikes cannot be held responsible for these costs and unclaimed items will only be refunded minus the postage costs once the item returns to us.

https://auspost.com.au/sending/delivery-speeds-and-coverage/international-delivery-times