Last updated: May 2026
This Privacy & Security Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
This policy applies to: www.mustardbikes.com.au and any related domains or websites that redirect to our primary website by using our website, you agree to the practices outlined in this policy.
Information We Collect
When you use our website, we may collect personal information that helps us provide our products and services.
Information You Provide
When placing an order, contacting us, subscribing to updates, or interacting with our website, we may collect information including:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Payment and billing information
- Messages or enquiries submitted through our contact forms
Automatically Collected Information
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time spent on pages
- Referring websites or search engines
- Website interaction and browsing behaviour
This information helps us improve website performance, user experience, and security.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and personalise your browsing experience.
Cookies may be used to:
- Keep items in your shopping cart
- Remember preferences and settings
- Improve website performance
- Measure marketing effectiveness
- Help prevent fraudulent activity
Third-party services such as Google Analytics, Meta (Facebook), and advertising platforms may also use cookies or tracking technologies.
Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
To learn more about cookies, visit: http://www.allaboutcookies.org
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Communicate regarding orders or enquiries
- Provide customer support
- Improve website functionality and performance
- Detect and prevent fraudulent or suspicious activity
- Send marketing communications where permitted
- Request product or service feedback
- Comply with legal obligations
We only collect information reasonably necessary for operating our business and providing our services.
Marketing Communications
If you subscribe to our mailing list or choose to receive updates, we may occasionally send:
- Product announcements
- Promotions and special offers
- Company updates
- Feedback requests
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Sharing Your Information
We may share your information with trusted third-party providers who help operate our business and website.
These may include:
- Payment gateways and banks
- Shipping and freight providers
- Website hosting and ecommerce providers
- Analytics providers
- Marketing and advertising platforms
- Fraud prevention and security services
Our website is powered by Maropost Commerce Cloud (formerly Neto), which provides ecommerce infrastructure and security services.
We only share information necessary for these services to operate and do not sell your personal information to third parties.
We may also disclose information where required by law or where necessary to protect our rights, customers, or business operations.
Payment Security
We take payment security seriously.
All checkout and payment areas of our website are protected using SSL (Secure Socket Layer) encryption technology to help secure data transmitted between your browser and our servers.
Our ecommerce platform and payment providers maintain PCI DSS compliant environments for handling payment information.
Mustard Bikes does not store full credit card details on our own servers. Payment information is securely processed through trusted payment gateways and financial institutions.
Website Security
We take reasonable technical and organisational measures to help protect your personal information from:
- Unauthorised access
- Misuse
- Loss
- Disclosure
- Alteration
- Destruction
Security measures may include:
- SSL encryption
- Secure hosting infrastructure
- Firewall and server protections
- Access controls
- Fraud monitoring systems
- Platform-level security provided through Maropost Commerce Cloud
While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain order and customer information for as long as reasonably necessary to:
- Provide customer support
- Maintain business and tax records
- Process returns or warranty claims
- Meet legal and regulatory obligations
- Prevent fraud and misuse
You may request access to or deletion of your personal information by contacting us.
Your Privacy Rights
Depending on your location and applicable laws, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw marketing consent
- Lodge a privacy complaint
To exercise these rights, please contact us using the details provided in this policy.
Australian Privacy Compliance
Mustard Bikes is committed to handling personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
International Data Transfers
Some third-party services used by our website may store or process data outside Australia, including in countries such as the United States.
By using our website, you acknowledge that your information may be transferred to and processed in countries outside Australia where privacy laws may differ.
Third-Party Services & Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy or security practices of external websites and encourage users to review their policies separately.
Changes To This Policy
We may update this Privacy & Security Policy from time to time to reflect changes in:
- Legal requirements
- Website functionality
- Security practices
- Business operations
Any updates will be published on this page.
Contact Us
If you have any questions about this Privacy & Security Policy, your personal information, or website security, please contact us:
Mustard Bikes
Email: sales@mustardbikes.com
Website: https://www.mustardbikes.com.au
Mail: 19 Abelia Drive, Longley TAS 7150, Australia
We value your trust and are committed to protecting your privacy and personal information.
